Frequently asked questions

All Ykr Fishing stocks are subject to availability. We want you to be able to order and receive the products you want hassle-free, so you'll always know if an item is out of stock.

Occasionally an unexpected delay or computer failure could occur, in which case we will contact you to keep you informed.

Find all the products you need and add them to the basket.

You can continue shopping or finalize the purchase if you already have everything you want. 

Check that your order is correct and ready! We will send you an email as soon as your order is on its way.

You can call us at +34 946 44 01 79 and place your order by call. 

Our team has a personalized attention that helps us create an environment of trust with our clients and receive in detail the needs they require.

Manage and track your order quickly and easily. You just have to enter your order number in this link that we provide you here below "https://www.seur.com/es/index.html" and you will immediately be informed of the status of your order.

Don't worry, you can try to cancel the item from your account.

You will need to click on the item and choose the cancellation option. We will send you an email to find out if the cancellation has completed successfully.

We are sorry that these incidents exist, but do not worry it has an easy solution. Send us a message through your account.

We will need to know the following data:

1. Order number

2. Incorrect item received

3. The item you ordered

As soon as we have information and we are clear about what happened, we will contact you providing a solution.

Cash on delivery 

Virtual wallet

Substitution 

First of all we regret what happened, secondly know that your item has a guarantee and that the company responds for it. Thirdly, you must contact us to treat the case as it deserves, we will analyze your case and give you a prompt solution.

We offer several payment alternatives for you to choose the one that suits you best. The main payment methods we have are PayPal, Bizum, Direct bank transfer and Card payment. All of these offer you security in all your payments. Please note that all methods offered may vary depending on the destination country.

Naturally within the national territory the corresponding taxes will be applied, if it will be Canary Islands or International charges will be applied in Customs but the invoice will be exempt from VAT.

If you are having a payment problem with the website and you are seeing on the screen "payment error", do not worry, this has a solution.

Before re-entering your card details, make sure the expiration date and billing address are correct. We also recommend checking your bank account status, and/or checking payment permissions.

If you still can't resolve the issue after completing these checks, please contact Customer Support. We will be happy to help you.  

We like things to be easy and simple, in this we include redeeming discount codes on your favorite products.

Once you have all the items in the basket, add the code in the box marked with 'Do you have a discount code? Insert it here.' Clicking on 'Use Code' will apply the discount

If the code does not work, check that you are not using more than one code in the same order, only one can be used per order. Please refer to the Terms and Conditions of an offer.

Still having problems?

Contact our Customer Service from your account.

Why isn't my discount code working?

We are sorry that your discount code does not work. To find out why, check the Terms and Conditions of the offer.

If the code is valid and you are not using more than one per order, please contact our Customer Support team from your account. 

We send you an email as soon as your order is on its way so you know when it arrives. 

For orders or tracking, use the link provided  in the email or in your account to check where the order is.

Still haven't received your order? You may not be at home and your package may be somewhere safe such as a neighbor's house or the delivery person may have returned it to the delivery center.

On the Shipping Information page you can get more information about shipping and delivery times.

If you need to notify the order as lost, please contact our Customer Service through your account or by  calling our phone 946 44 01 79  

On the Shipping Information page you can check the delivery times of all countries. (Spain 24hs)

Don't worry. If the package does not fit in the mailbox or requires your signature, the courier will leave you a warning note inside the tracking link, check it.

This note will tell you where your package is and how you can pick it up.

The email you received with the shipping information will show the items that have been shipped. If the missing item is not in that mail you will have to wait a little longer for it to be delivered. 

If the item appears as shipped, please contact our Customer Service team through your account so that they know what happened and can help you. 

We want all our customers to enjoy our products, so if you are not satisfied with your order you can return us. We offer returns with a self-service option so you can process quickly and easily. To start your return you have to do it from your account, in the section "Register your return"

The refund should reach your account within 5-10 business days and you will receive an email letting you know it's on its way. 

If you do not receive your refund and it has been more than 10 working days since you received our email, you will need to contact our Customer Support team through your account.

Once received, we will refund the amount of the returned merchandise and send you an email notification. This may take 3-5 business days from the date we receive the return. 

All YKR Fishing products are rigorously tested before being marketed.  

They have a legal warranty of 1 year for manufacturing defect, YKR Fishing also offers you a half price bracket on some specific products.

Our warranties may change over time and are always determined by the date of order or purchase. The validity period of the terms and conditions of the guarantees begins on the day the product is received.

Each YKR Fishing product has its respective spare part that will be provided to the customer who requests it. See Terms and Conditions of these.

To manufacture our products, we choose the best materials with respect to the environment and safety. 

Our lures particularly have 30% less contaminants that within our catalog today is growing.

Throughout the year the new editions issued that were launched are maintained. 

We are constantly working to create and develop improvements in all our products. 

Our new rods are launched every 3 years, and they are constantly evolving. 

All our new releases will be made public through our website and social networks.